Frequent Questions

Return Policy. Are returns accepted?, How can I get a refund?

  • No returns are accepted; however, if the product is damaged or arrives in an unsatisfactory condition, the user should only submit a subsequent claim to email describeanddesign@senalli.com , providing their information for identification. Senalli provides two possible solutions.
    1. The user sends photos to verify the poor condition of the T-shirt, so that Senalli can process the subsequent refund (all through email describeanddesign@senalli.com).
    2. The user can request a brand-new T-shirt completely free (also, the entire process must be via email).

The message should include the buyer’s full name, the shipping address, and photos that confirm the poor condition of the T-shirt.

Photographic evidence is important as it helps us determine whether the issue was caused by Senalli or one of our suppliers.

What materials are T-shirts made of?

Usually made of cotton or hybrids, but it can happen that our suppliers run out of stock, and we might have to vary our materials a bit. You can specify the material of your T-shirt in the description.

Senalli produces through the associated suppliers Printify and Printful.

How long will it take for my T-shirt to arrive?

Approximately between 5 and 10 days, depending on how far you are from the shipping area and the current demand. But we assure you that you will love the result.

If you have another question, you can leave it in the comments. We’ll respond shortly.

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